Just take money back, and buy the camera from an other shop. Make sure you are checking shop reviews , so you don't have an other bad experience.
Just take money back, and buy the camera from an other shop. Make sure you are checking shop reviews , so you don't have an other bad experience.I don't know what they are up to. I got in writing that they would give me the full purchase price either as a gift card or as a deduction on a other purchase. Because i did not receive any answer to my reaction in which i told them i would like to have the €949 deducted from the price of the a7ii+50mm lens even after i reacted within the time limit they set for having it sorted out on Friday and even no reaction yesterday i told them that i just want my money back in my bankaccount. They are just playing with me as a customer. I also do not talk to them on the phone anymore, i want all that is been said in writing.So they refuse to send you the new camera ? Probably cost them cheap to fix the old one instead of sending you a brand new one.
What a terrible experience! They should full refund and compensate you as soon as possible for all the trouble and uncertainty.I got an message about an hour ago in which they asked for my bank account number. Did send them a mail with the number and a minute ago got response that they are going to transfer the money. Should be in my account within 5-10 days. Hope it is there soon so i can close all and start looking for a new camera.
highly agree. I guess the shop wanted to save some money by trying to send the camera to other shops who has parts to fix the camera. But that's unbelievable experience and not acceptable.I got an message about an hour ago in which they asked for my bank account number. Did send them a mail with the number and a minute ago got response that they are going to transfer the money. Should be in my account within 5-10 days. Hope it is there soon so i can close all and start looking for a new camera.
At least you will gonna get money back and buy brand new camera. Planning to get new Sony or an other brand ?
What a terrible experience! They should full refund and compensate you as soon as possible for all the trouble and uncertainty.
I am planning on getting another Sony. All my lenses are Sony lenses. Selling them and getting new lenses would be much more expensive then sticking with Sony. I am not unhappy with the brand, just with the a6400 model.[CQ='lovitazoe, c: 2811, m: 1414'][/CQ] highly agree. I guess the shop wanted to save some money by trying to send the camera to other shops who has parts to fix the camera. But that's unbelievable experience and not acceptable.
I am not going to buy from the same shop. The chance that i am going to stick with Sony is 90% at the moment.As jack said, make sure you check the shop reviews before you decide to buy from it. Yes, if you change your brand it will cost more. If I were you, I will stick with the same brand too. But I won't go back to the same shop, or at least not the same model.
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